Customer Service

Retail Sales

Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
Help advise customers on use and care of merchandise, and provide advice concerning specialized products or services
Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
Prepare merchandise for purchase, rental or lease
Learn to prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
Assist in display of merchandise
Help maintain sales records for inventory control
May operate computerized inventory record keeping and re-ordering systems
May conduct sales transactions through Internet-based electronic commerce.

Greet customers
Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment
Weigh produce and bulk foods
Receive and process payments by cash, cheque, credit card or automatic debit
Wrap or place merchandise in bags
Provide information to customers
Assist sports spectators and theatre patrons with seat selection
Learn how to calculate foreign currency exchange
Learn how to calculate total payments received at end of work shift and reconcile with total sales
Verify the age of customers when selling lottery tickets, alcohol or tobacco products
May accept reservations and take-out orders
May also stock shelves and clean check-out counter area.

Customer service representatives in retail establishments answer, in person or on the phone, inquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
Contact centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
Customer service representatives in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
Information services representatives provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries