Hospitality & Tourism

• Take beverage orders from serving staff or directly from patrons
• Help mix liquor, soft drinks, water and other ingredients to prepare cocktails and other drinks
• Learn how to prepare mixed drinks, wine, draft or bottled beer and non-alcoholic beverages for food and beverage servers or serve directly to patrons
• Collect payment for beverages and record sales
• Maintain inventory and control of bar stock and order supplies
• Clean bar area and wash glassware
• Help ensure compliance with provincial/territorial liquor legislation and regulations

• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Help take orders and relay to kitchen and bar staff
• Learn how to recommend wines that complement patrons' meals
• Serve food and beverages
• Observe the preparation and service of specialty foods at patrons' tables
• Present bill to patrons and accept payment
• Help order and maintain inventory of wines and wine glassware
• Perform sensory evaluation of wines

• Help maintain an inventory of vacancies, reservations and room assignments
• Learn how to register arriving guests and assign rooms
• Familiarize self with how to answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment

• Sweep, mop, wash, wax and polish floors
• Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
• Make beds, change sheets and distribute clean towels and toiletries
• Attend to guests' requests for extra supplies
• Stock linen closet and supplies area
• Clean, disinfect and polish kitchen and bathroom fixtures and appliances
• Clean and disinfect public areas such as changing rooms, showers and elevators
• Disinfect operating rooms and other hospital areas
• Pick up debris and empty trash containers
• Wash windows, walls and ceilings
• Report and store lost and found items
• May provide basic information on facilities
• May handle complaints

• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Help take orders and relay to kitchen and bar staff
• Learn how to recommend wines that complement patrons' meals
• Serve food and beverages
• Prepare and serve specialty foods at patrons' tables
• Present bill to patrons and accept payment
• Order and maintain inventory of wines and wine glassware
• Perform sensory evaluation of wines

• Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
• Plan and organize vacation travel for individuals or groups
• Learn how to make transportation and accommodation reservations using computerized reservation and ticketing system
• Sell single fare tickets and package tours to clients
• Help promote particular destinations, tour packages and other travel services
• Investigate new travel destinations, hotels and other facilities and attractions
• Provide travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety

• Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments
• Learn how to describe points of interest, answer questions and supply information
• Provide historical and cultural facts related to the site
• May collect admission fees and sell souvenirs
• Escort individuals and groups on vacation and business trips
• Ensure that reservations for transportation and accommodations are confirmed and that prepared itineraries are met
• Visit and describe points of interest and plan and carry out recreational activities
• Resolve problems with itineraries, service and accommodations

If you are interested in becoming a tour guide take a look at thisInternational Tour Guide Certification Progam which you can participate in online.

Highlights of the program include:

• Learn valuable transferable skills like customer service, interpretation, story-telling, handling difficult people, risk management and much more.
• International Certification is valid for 5 years and includes a Certificate of Achievement and lapel pin for each guide.
• Flexible schedule. Each student does the program online, at their own pace in the comfort of their own home.
• Designed specifically for the cruise industry, addressing the unique needs & circumstances of Cruise Tour Guides worldwide.
• Includes a membership to international online Members-Only Resources website.

Completion of the certification program allows you to participate in a unique Best Practices Tour of some of the most beautiful sites in Canada's maritime provinces while watching Professional Tour Guides and mastering the skills you've learned in the course!

Learn more about the International Tour Guide Certification Progam