Customer Service

Customer service is frequently viewed by business professionals as one of the key parts of any business. They are the people on the front lines, the face-to-face contact for potential clients and it is their job to represent the company in the best possible way. With hospitality and tourism playing an important part of the Mexican economy, excellent customer service is a must for resorts, restaurants and other amenities in order to keep customers and tourists content.

Retail Sales

Retail Shops
  • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
  • Help advise customers on use and care of merchandise, and provide advice concerning specialized products or services
  • Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
  • Prepare merchandise for purchase, rental or lease
  • Learn to prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
  • Assist in display of merchandise
  • Help maintain sales records for inventory control
  • May operate computerized inventory record keeping and re-ordering systems
  • May conduct sales transactions through Internet-based electronic commerce.

Cashier

Pesos
  • Greet customers
  • Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment
  • Weigh produce and bulk foods
  • Receive and process payments by cash, cheque, credit card or automatic debit
  • Wrap or place merchandise in bags
  • Provide information to customers
  • Assist sports spectators and theatre patrons with seat selection
  • Learn how to calculate foreign currency exchange
  • Learn how to calculate total payments received at end of work shift and reconcile with total sales
  • Verify the age of customers when selling lottery tickets, alcohol or tobacco products
  • May accept reservations and take-out orders
  • May also stock shelves and clean check-out counter area.

Lawyers and notaries may specialize in specific areas of the law such as criminal law (lawyers only), corporate law, contract law, taxation law, administrative law, international law, commercial law, real estate law, family and estate law, intellectual property law and labour law.

Customer Service Clerk

Customer Service

Paralegals perform some or all of the following duties:

  • Customer service representatives in retail establishments answer, in person or on the phone, inquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
  • Contact centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
  • Customer service representatives in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
  • Information services representatives provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.