Hospitality

Tourism is a major economic factor in the Kingdom of Thailand with over 14.5 million visitors a year. The hotel and retail industry has expanded quickly to accommodate the growth of the industry. People come from around the world primarily to visit the historical, natural and cultural attractions. With the rapid expansion of the industry has come an abundance of training opportunities within the hospitality and tourism field as venues strive to offer visitors the best guest experience in a country known for being the "Land of Smiles".

Bartending

Cocktail
  • Take beverage orders from serving staff or directly from patrons
  • Help mix liquor, soft drinks, water and other ingredients to prepare cocktails and other drinks
  • Learn how to prepare mixed drinks, wine, draft or bottled beer and non-alcoholic beverages for food and beverage servers or serve directly to patrons
  • Collect payment for beverages and record sales
  • Maintain inventory and control of bar stock and order supplies
  • Clean bar area and wash glassware
  • Help ensure compliance with provincial/territorial liquor legislation and regulations

Food and Beverage Servers

Thai Food
  • Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
  • Help take orders and relay to kitchen and bar staff
  • Learn how to recommend wines that complement patrons' meals
  • Serve food and beverages
  • Observe the preparation and service of specialty foods at patrons' tables
  • Present bill to patrons and accept payment
  • Help order and maintain inventory of wines and wine glassware
  • Perform sensory evaluation of wines

Hotel Front Desk Clerk

Hotel
  • Help maintain an inventory of vacancies, reservations and room assignments
  • Learn how to register arriving guests and assign rooms
  • Familiarize self with how to answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment

Hotel Worker i.e., Housekeeping

Thai Hotel Room
  • Sweep, mop, wash, wax and polish floors
  • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
  • Make beds, change sheets and distribute clean towels and toiletries
  • Attend to guests' requests for extra supplies
  • Stock linen closet and supplies area
  • Clean, disinfect and polish kitchen and bathroom fixtures and appliances
  • Clean and disinfect public areas such as changing rooms, showers and elevators
  • Disinfect operating rooms and other hospital areas
  • Pick up debris and empty trash containers
  • Wash windows, walls and ceilings
  • Report and store lost and found items
  • May provide basic information on facilities
  • May handle complaints

Restaurant Waiter/Waitress

Boat Market
  • Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
  • Help take orders and relay to kitchen and bar staff
  • Learn how to recommend wines that complement patrons' meals
  • Serve food and beverages
  • Prepare and serve specialty foods at patrons' tables
  • Present bill to patrons and accept payment
  • Order and maintain inventory of wines and wine glassware
  • Perform sensory evaluation of wines

Translator

Translation

Translators and translator-revisers perform some or all of the following duties:

  • Help translate a variety of written material such as correspondence, reports, legal documents, technical specifications and textbooks from one language to another, maintaining the content, context and style of the original material to the greatest extent possible
  • Localize software and accompanying technical documents to adapt them to another language and culture
  • Revise and correct translated material
  • May train and supervise other translators

Terminologists perform some or all of the following duties:

  • Identify the terminology used in a field of activity
  • Conduct terminological research on a given subject or in response to inquiries for the preparation of glossaries, terminology banks, technological files, dictionaries, lexicons and resource centres, and add to terminological databases
  • Help manage, update and circulate linguistic information collected from terminological databases
  • Observe consultation services provided to translators, interpreters and technical writers preparing legal, scientific or other documents requiring specialized terminologies

Interpreters perform some or all of the following duties:

  • Identify the terminology used in a field of activity
  • Conduct terminological research on a given subject or in response to inquiries for the preparation of glossaries, terminology banks, technological files, dictionaries, lexicons and resource centres, and add to terminological databases
  • Help manage, update and circulate linguistic information collected from terminological databases
  • Observe consultation services provided to translators, interpreters and technical writers preparing legal, scientific or other documents requiring specialized terminologies

Translators, terminologists and interpreters specialize in two languages, such as French and English, the official languages of Canada. They may also specialize in another language and one of the official languages. The main areas of specialization include administrative, literary, scientific and technical translation. Interpreters may specialize in court, parliamentary or conference interpretation.

Sign language interpreters perform some or all of the following duties:

  • Translate sign language to a spoken language and vice versa either simultaneously or consecutively

Sign language interpreters work in French and Langue des signes québécoise (LSQ) or in English and American Sign Language (ASL).

Travel Counsellor

Statue
  • Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
  • Plan and organize vacation travel for individuals or groups
  • Learn how to make transportation and accommodation reservations using computerized reservation and ticketing system
  • Sell single fare tickets and package tours to clients
  • Help promote particular destinations, tour packages and other travel services
  • Investigate new travel destinations, hotels and other facilities and attractions
  • Provide travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety

Tour Guide

Elephant tour
  • Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments
  • Learn how to describe points of interest, answer questions and supply information
  • Provide historical and cultural facts related to the site
  • May collect admission fees and sell souvenirs
  • Escort individuals and groups on vacation and business trips
  • Ensure that reservations for transportation and accommodations are confirmed and that prepared itineraries are met
  • Visit and describe points of interest and plan and carry out recreational activities
  • Resolve problems with itineraries, service and accommodations

International Tour Guide Certification (Online Program)

captain

Highlights of the program include:

  • Learn valuable transferable skills like customer service, interpretation, story-telling, handling difficult people, risk management and much more.
  • International Certification is valid for 5 years and includes a Certificate of Achievement and lapel pin for each guide.
  • Flexible schedule. Each student does the program online, at their own pace in the comfort of their own home.
  • Designed specifically for the cruise industry, addressing the unique needs & circumstances of Cruise Tour Guides worldwide.
  • Includes a membership to international online Members-Only Resources website.

Completion of the certification program allows you to participate in a unique Best Practices Tour of some of the most beautiful sites in Canada's maritime provinces while watching Professional Tour Guides and mastering the skills you've learned in the course!

Learn more about the International Tour Guide Certification Progam